Terms & Conditions

Please read these terms and conditions prior to booking your holiday.

How To Book

Bookings can be made via the website or by telephone or email. We will then contact you to confirm your booking and request a deposit.


 

Deposit

The deposit is equivalent to 20% of the agreed rental.


 

Full Payment

The balance for rental is due 6 weeks prior to the commencement of the holiday.

VAT is not charged.


 

Payment Method

Payment can be made by BACS transfer (details on request) or by credit/debit card.

CHAPS payments and cheques are not accepted.


 

Cancellations

Should you find it necessary to cancel the holiday before the final balance is due, please inform us immediately and we will try to re-let the property. If the property is re-let then the deposit will be returned less a handling fee charge of £20. If we are unsuccessful at re-letting the property the deposit will be forfeited in full.

Should it be necessary to cancel the holiday after the final balance is due (whether or not the final balance has been paid) then unless the cottage is re-let you will be liable for the full cost of the holiday. If we can re-let the property, all money paid will be returned less a handling fee charge of £50.

We strongly suggest that you take out holiday insurance to cover you against this loss in the event of cancellation.


 

Inclusions

The rental cost includes all linen, towels, gas and electricity.


 

Letting Hours

Arrivals will be after 3pm.

Departures will be by 10am.

UPDATE CHECK IN/OUT TIMES FOR JULY – AUGUST 2020.

Due to COVID 19 we are now not accepting new arrivals on the same days as guests check out to allow for our enhanced cleaning schedule.

Check in time will remain at 10am but we have amended check in time to 12noon.


 

Number Of Persons

The number of persons using the property should not exceed six (plus one baby).


 

Smoking

This property is designated non-smoking. This should be respected in all circumstances.


 

Pets

Dogs are welcomed on agreement with the owner. A charge of £10.00 per dog will be incurred (a maximum of 2 dogs).

We ask that dogs are not allowed upstairs and that every effort is made to ensure the garden is left free of dog waste. Please do not leave dogs unattended in the property.


 

Cleaning

The holidaymaker undertakes to leave the premises in a reasonable state of cleanliness and order at the end of the holiday.

We ask that all the beds are stripped on departure and used bedding and towels are left in the linen bags provided in each room.

We ask that you help us and the guests following you in that you take any excess rubbish to the local tip which is located on past Catterick Race Course on Gatherley Road, Catterick Bridge, DL10 7JD.


 

Security

The holidaymaker undertakes to keep the premises secured throughout their stay.


 

Loss & Damages

The holidaymaker undertakes to keep the premises, its contents and the garden in the same state of repair and condition as at the commencement of the holiday.

The owner should be compensated for any damages and breakages which occur (fair wear & tear excepted).


 

Property Access

The owner of the property or his representatives reserves the right of access at any reasonable time during any holiday occupancy. They also reserve the right of access to the garden for maintenance purposes.


 

Problems

If you have any problems during your stay please contact the owner as soon as possible.  We cannot take responsibility for complaints unless you have given us reasonable opportunities for the complaint to be effectively rectified.


 

Declaration

We the owners have made every reasonable effort to ensure that the information presented on this web site is honest, accurate and not misleading. The information is given in good faith but without liability.

Please inform us if you find anything that you believe is contrary to this declaration and we will take steps to try and resolve this issue.

Please also read our Fire Assessment and Access Statement.